At Top3Results, we are committed to delivering exceptional quality across our educational masterclasses, digital tools, and agency consulting services. This Refund & Cancellation Policy outlines your rights regarding refunds, cancellations, and billing disputes.
Summary Guarantee: All digital courses and community memberships (including the AI Creator Business Masterclass) include an unconditional 7-Day Money-Back Guarantee. If you are not completely satisfied, you can request a 100% full refund within 7 days of purchase.
1. Merchant & Payment Processing
Our order process and digital transactions are securely conducted through our verified merchant gateway via PayPal and authorized payment processors. All transactions include standard buyer protection and 256-bit encryption.
2. Digital Products & Online Masterclasses
For digital courses, video training modules, prompt vaults, and digital resources purchased through Top3Results:
- 7-Day Unconditional Guarantee: You are eligible for a full 100% refund within 7 calendar days from the date of initial purchase.
- No Questions Asked: You do not need to prove fault or technical malfunction. Simply email our billing team within 7 days.
- Access Termination: Upon processing your refund, access to the corresponding digital course library, community channels, and proprietary prompt templates will be automatically revoked.
3. Recurring Subscriptions & Memberships
For recurring membership tiers (such as the AI Creator Business monthly founding membership or agency retainer services):
- Cancel Anytime: You may cancel your active subscription at any time with zero penalty or hidden fees. Cancellation takes effect at the conclusion of your current paid billing period.
- Self-Service Cancellation: You can manage or cancel your subscription directly through the billing portal link in your receipt email, or by emailing info@top3results.com.
- No Future Charges: Once cancelled, you will retain full access until the end of your prepaid billing period, and no further renewal charges will occur.
- Renewal Refunds: Subscription renewal charges are non-refundable once the billing period has started, unless you contact us within 48 hours of an accidental automated renewal.
4. B2B Client Services & Consulting Retainers
For bespoke agency services (including custom SEO audits, Generative Engine Optimization campaigns, PPC management, and AI UGC video ad production):
- Dedicated Deliverables: Consulting and marketing retainers represent customized manual labor, strategic research, and technical infrastructure. Custom agency work completed and approved during a billing cycle is non-refundable.
- 30-Day Cancellation Notice: Ongoing monthly marketing retainers may be cancelled with 30 days written notice to your account director or to info@top3results.com.
- Media & Ad Spend: Any third-party advertising spend (paid directly to platforms like Google Ads, Meta Ads, or TikTok Ads) is managed on third-party networks and is non-refundable by Top3Results.
5. How to Request a Refund
Requesting a refund is simple and fast. Follow these steps:
- Send an email to info@top3results.com with the subject line
Refund Request - [Your Order/Email]. - Include your full name, the email address used during checkout, and your order/transaction reference number.
- Our billing team will review and process your request within 24 to 48 business hours.
6. Refund Processing & Payout Timelines
Once approved, your refund is issued immediately back to your original payment method (credit card, debit card, PayPal, Apple Pay, etc.).
Depending on your financial institution or card issuer, the credited funds will typically appear in your account within 3 to 7 business days.
7. Chargebacks & Dispute Resolution
We encourage all customers to reach out to us directly before initiating a chargeback or dispute with their bank. We take customer satisfaction seriously and will promptly resolve any billing errors, duplicate charges, or refund requests directly.
